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As the impact of COVID-19 continues to evolve, our Customer Success teams will be standing by ready and eager to support our customers with the same level of service and quality we have always strived for.

To better assist those with urgent issues impacting their businesses due to the Coronavirus, please consider contacting support. We thank you for your continued trust, understanding, and patience as we work through this situation together.

Good News epicBloom Users, Your Email Campaigns Have A Fresh New Look

Our Epic team works tirelessly to bring our clients fresh new options for marketing their businesses online. We’re excited to announce a new look for all epicBloom e-mail marketing campaigns this spring!

What’s new with epicBloom…

For those of you not familiar with our email marketing service, epicBloom is unlike any other. Using “smart” targeting and automations, epicBloom tracks your customers’ purchasing behaviors, email engagements, demographics and more .

Via your dashboard insights, EpicBloom allows you to track overall sales, individual customer ordering history, and your generated revenue from each individual campaign; this gives you access to an extremely detailed breakdown of how your emails are working for you and your business.

Now, with our fresh new updates, there are even more features to help drive sales. This month at Epic, we are launching new designs for all of our EpicBloom clients. These new template designs not only have an updated look, with branded colors specific to your shop, but they also include new features that will make it even easier for your customers to have an incredible shopping experience at your store.

New epicBloom features include:

  • A click-to-call button at the top of your emails, making it easier than ever for your customers to call your business from their mobile device. Easier , faster communication means better customer service, and more business for you.
  • A new location and contact section at the bottom of all emails. This section allows your customers to see exactly where your shop is located on the map (linking to Google Maps for directions), along with providing your address, email, and customer support phone number. The easier it is for your customers to find you, the easier it is to deliver a positive shopping experience!
  • An updated recommended products section, with “Buy Now” buttons. Recommend customer favorites, store best sellers, and seasonal offerings, making your customers’ shopping experience streamlined and personal.

More About epicBloom Email Re-Marketing

Every initial setup comes with sixteen different  email automations (ongoing, targeted emails), as well as holiday sales newsletters throughout the year. Automations include Customer Win-Back campaigns, Order Follow-Ups, Abandon Cart emails and more.

What is an “Abandoned Cart” campaign? When a shopper browses around your website and puts an item into their cart but doesn’t follow through with a purchase, EpicBloom sends a series of automated follow-up emails reminding them of their cart, and offering escalating incentives to complete their purchase.

You can also target your long-lost customers with “Inactive Customer” campaigns. EpicBloom monitors your frequent customers and finds out who hasn’t placed an order online in 2, 5, or 13 months. When it finds those customers, EpicBloom sends out an automated “we miss you” email with a store discount for their next order.

Email Marketing Made Easy

 

With EpicBloom, our clients are able to “set it and forget it”. All email marketing automations are sent regularly without manual publishing, which means EpicBloom is working hard for your business when you’re not even looking!

 

These are just some of the awesome things that EpicBloom can do for you and your business, but there is so much more to see! If you’re curious how EpicBloom could be working for you and your business, sign up for a free demo today!